Terms and Conditions
Last Updated: 1/1/25
1. Acceptance of Terms
These Terms & Conditions (“Terms”) are a legal agreement between you and Poolbots.com (“PoolBots,” “we,” “us,” “our”) governing your access to our website, products, and services (the “Services”). By accessing the Site, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy, Return Policy, and Shipping Policy (collectively, the “Policies”), which are incorporated by reference. If you do not agree, do not use the Services.
Checkout Assent. By clicking “Place Order,” you acknowledge you’ve reviewed and agree to these Terms and the 30-day Return Policy (from purchase date; return shipping only).
2. Definitions
- “Site” means poolbots.com and subdomains.
- “Products” means robotic pool cleaners and related goods we sell.
- “Order” means your purchase request via the Site.
3. Eligibility & Accounts
You must be at least 18 (or age of majority in your state) to purchase. You’re responsible for safeguarding your account credentials and all activity under your account.
4. Intellectual Property; License to Use the Site
All Site content (text, images, logos, video, software, design, and compilations) is owned by or licensed to PoolBots and protected by law. We grant you a limited, revocable, non-transferable license to access and use the Site for personal, non-commercial use. No copying, distribution, modification, or derivative works without our written consent.
5. User Content (Reviews, Photos, Feedback)
If you submit reviews, photos, Q&A, or feedback (“User Content”), you grant PoolBots a worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and create derivative works from that User Content in connection with the Services and marketing. You represent you own or control all necessary rights. We may moderate or remove User Content at our discretion.
6. Orders & Terms of Sale
6.1 Order Acceptance
Your Order is an offer to buy. We may accept or decline any Order. We may cancel after acceptance if we cannot fulfill (e.g., inventory, pricing error). If we cancel, your sole remedy is a refund of amounts paid.
6.2 Pricing & Information Errors
Despite our efforts, pricing, availability, or product information may be inaccurate. We may cancel or correct any Order affected by an error and refund amounts you paid.
6.3 Payment Authorization
By submitting an Order, you authorize us (and our payment processor) to charge your payment method for the Order total, including taxes and shipping. You agree to provide current, accurate billing/shipping information.
6.4 Taxes
You’re responsible for applicable sales/use taxes; we collect and remit where required.
6.5 Promotions & Coupons
Promotions/coupons are subject to stated terms and may change or end without notice. Not combinable unless expressly stated.
6.6 Resale & Quantity Limits
We may refuse or limit Orders that appear to be for resale or exceed quantity limits.
6.7 Order Verification & Fraud Screening
We may require additional verification for high-value or flagged Orders (e.g., address confirmation, phone verification, 3-D Secure). If we cannot verify an Order, we may cancel and refund it.
7. Shipping, Risk of Loss & Delivery Security
Shipping methods, timelines, and options are described in our Shipping Policy. For security, Orders of $500 or more may require signature confirmation and delivery to the verified address provided at checkout. Risk of loss passes to you when the carrier marks the shipment Delivered to your address. Title is addressed in §10. If tracking shows Delivered but you cannot locate the package, notify us within the timeframe in the Shipping Policy so we can assist with a carrier trace/claim.
8. Returns, Exchanges & Refunds
Returns and exchanges are governed by our Return Policy. Summary (policy controls in case of conflict):
- 30-day return window from the purchase date.
- RMA required; you’re responsible for return shipping (discounted label available).
- Items must be like-new in the original box with all accessories; condition-based adjustments may apply after inspection.
- DOA/visible shipping damage must be reported within the stated timeframe with photos.
- Refunds are issued after inspection to the original payment method; outbound shipping is non-refundable.
9. Chargebacks, Returns & Account Protection
To receive a refund, you must return Products under the Return Policy. Initiating a chargeback while retaining the merchandise is a misuse of the dispute process. If you file a chargeback and still possess the Product, PoolBots may:
- Submit evidence to your card issuer (e.g., proof of delivery, your assent to these Terms and the Return Policy, correspondence).
- Restrict, suspend, or close your account and cancel future Orders.
- Pursue recovery of the merchandise or its value, including referral to collections and other remedies permitted by law.
We may maintain an internal list of accounts declined for future purchases due to suspected abuse or fraud.
10. Reservation of Title; Security Interest
Title to Products remains with PoolBots until we receive full payment that is not reversed, charged back, or disputed. If payment is reversed after delivery, you agree to promptly return the Product upon request or remit payment in full. To the extent permitted by law, you grant us a purchase-money security interest in the Products until paid in full; we may exercise applicable remedies to reclaim unpaid goods.
11. Product Information, Compatibility & Use
Specifications and availability may change. Confirm compatibility with your pool and power sources. Follow all manuals and safety instructions. Improper use, installation, or maintenance may void warranties and create hazards.
12. Warranties; Disclaimer
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Manufacturer Warranties. Most Products are covered by a manufacturer’s limited warranty; details are provided by the manufacturer. PoolBots does not provide a separate written warranty unless expressly stated on the product page.
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Site & Information Disclaimer. THE SITE AND ALL NON-WARRANTY INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE SITE AND NON-WARRANTY INFORMATIONAL MATERIALS. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES; SOME LIMITATIONS MAY NOT APPLY TO YOU.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POOLBOTS AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY. FOR PRODUCT-RELATED CLAIMS, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. NOTHING HERE LIMITS LIABILITY FOR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME STATES DON’T ALLOW CERTAIN LIMITATIONS; SOME LIMITATIONS MAY NOT APPLY TO YOU.
14. Third-Party Services (Shop Pay, Financing, Etc.)
We may offer third-party payment or financing options (e.g., Shop Pay, installment providers). Those services are provided by third parties and are subject to their separate terms and privacy policies. We are not responsible for those providers’ acts or omissions.
15. Electronic Communications & Records
You consent to receive communications from us electronically (email, SMS where applicable, in-account messages). You agree electronic records and signatures satisfy legal requirements for written communications and signatures. Keep your contact information current. (See Privacy Policy for marketing choices.)
16. Prohibited Uses
You agree not to misuse the Site (e.g., hacking, scraping, reverse engineering, interfering with operations, infringing IP, unlawful activity) or bypass security measures.
17. Monitoring & Enforcement
We may monitor Site use and enforce these Terms. We may suspend or terminate access for violations or suspected fraud.
18. DMCA Notices (Copyright)
If you believe content on the Site infringes your copyright, submit a DMCA notice via our contact form at https://poolbots.com/contact with the information required by 17 U.S.C. §512(c)(3). We may also provide additional instructions upon request.
19. Dispute Resolution — Arbitration First
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Binding Arbitration & Class Action Waiver. You and PoolBots agree to binding arbitration on an individual basis for any dispute arising out of or relating to these Terms or your purchase, under the Federal Arbitration Act and administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. No class actions or class arbitrations. The arbitrator may award individualized relief that would be available in court.
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Filing & Venue. You may file AAA arbitration online; hearings may be remote by video or, at your request, held reasonably near your residence. Either party may bring an individual claim in Texas small claims court instead of arbitration.
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Pre-Dispute Notice & Cure. Before starting arbitration, the initiating party must send written notice via the contact methods in §28 and allow the other party 10 days to try to resolve the issue.
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Opt-Out. You may opt out of arbitration (but not the class action waiver) within 30 days of your first purchase by emailing legal@poolbots.com with your name, address, and order number.
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Court Venue if Arbitration Not Enforceable. If arbitration is found unenforceable as to a claim, the parties agree that exclusive venue will be the state courts located in Williamson County, Texas, or the U.S. District Court for the Western District of Texas (Austin Division), and you consent to personal jurisdiction there.
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Consumer Rights Preserved. Nothing in this §19 limits any non-waivable consumer rights under Texas law.
20. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflicts-of-law rules, and subject to §19 above.
21. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless PoolBots and its affiliates from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, violation of these Terms, or violation of law.
22. Force Majeure
We aren’t liable for delays or failures caused by events beyond our reasonable control (e.g., severe weather, carrier disruptions, strikes, acts of God, power outages).
23. Termination
We may suspend or terminate access to the Site or Services at any time, with or without cause. Sections that by their nature should survive (e.g., IP, disclaimers, limitations, dispute resolution) will survive termination.
24. Changes to Terms
We may update these Terms from time to time. Changes apply when posted, and your continued use of the Services after posting constitutes acceptance. Material changes to Policies will be highlighted on the Site.
25. Severability; No Waiver
If any provision is found unenforceable, the rest remains effective. Our failure to enforce a provision is not a waiver of our right to enforce it later.
26. Assignment
You may not assign your rights or obligations under these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
27. Entire Agreement
These Terms, together with the incorporated Policies and any Order confirmation, constitute the entire agreement between you and PoolBots regarding the Services and supersede prior terms.
28. Contact
Questions about these Terms or to send notices (including §19 pre-dispute notices):
Contact form: https://poolbots.com/contact
